FAQ

 

How to order?

Go to our shop. Pick the item you’d like to purchase. The item will appear in your basket. You can find the current status of your basket on the top of the page as well on the side bar.

Once you click on the ‘x’ you will eliminate the item from your cart!

Basket | Checkout

During checkout, or adding items to your cart (the cart is shown on the right hand side of every page on our website).

You can create a customer account. This is optional. You can also check out your item and pay for you item in our webshop as a guest.

I have a coupon code. How to use this?

If you are lucky to have one of our coupon codes, you can apply these during checkout or when updating your basket. This won’t require an account. You can also use a coupon code when you are checking out as a guest.

We have some coupon codes for our customers. Please email us, if you’d like to get a coupon code for your first order, second order etc. Those go up to 15%! You can email us here.

How do a provide payment for  my order?

We offer different payment methods such as PayPal and different credit cards.Payment is provided by the secured PayPal gateway, which lets you pay fully secured without showing any of your personal payment information or credit card an bank information.

Can I pay by money wire or direct transfer?

Yes you can. This is also a give option during checkout.

Are you located in Europe? In that case payment is also provided by bank transfer (BIC). We can send you an invoice by email. There is 7 days to pay for your order, otherwise we will cancel.

The account number is listed under : The Paper Planner Initiative. Our IBAN is: NL49 KNAB 0256 6291 10.
Our BIC number is or Swift code is: KNABNL2H

We are located and based in The Netherlands (Europe) (local time: GMT + 1).

Can I get an invoice by PayPal?

If you cannot complete your order in our webshop, we do provide single invoice by PayPal, if this is requested. Please email us here.

When will I get confirmation of my order?

As soon as you’ve completed your order, we will sent you a confirmation of your order. Only until your payment has cleared and/or is received by us, we will get your order to ship.

Once your payment has cleared we will ship your item promptly within 1-2 business days at most. We have all the items listed in stock available and ready for direct shipment.

How can I track my order?

Once we’ve shipped your order, you’ll be provided with the tracking mail. This way you can track your parcel. We are using different carriers, as we ship globally. We will pick the carrier that suits the best to your location.

What kind of shipping do you provide?

We offer global shipping. Depending on where you live, shipping is calculated during checkout.  We will send a tracking mail. Shipping without tracking is not a possibility. For all orders outside of Europe, we recommend also signed for delivery.

We ship with different carriers such as; DHL, Dutch Royal Mail (PostNL), DPD and probably in the future UPS.

If you are located in The Netherlands, it is possible to use a PostNL pick up point to collect your parcel.

Shipping rate is calculated during checkout. We provide different options.

When do I get charged with custom fees?

Custom fee and additional taxes are not included in the price. These costs however, can be applicable the customers outside of the EU and Europe (international buyers). The customer is at all times responsible for these fees and additional charges. We will however do our utmost best to provide you with a positive shopping experience.

Do I have to pay VAT?

As these items are sold from our pre-owned collection, there is no VAT specified. Please note, that it might by possible that upon delivery, you will be charged with custom charges and/or additional fees and/or additional taxes and costs. The item price does not include any of these costs and does not include shipping costs to your location. These costs are the buyers responsibility and are not included in the item price. We price our items to its value regarding the current market.

What is your return policy?

We are gladly accepting returns within 14 days from its receipt. Please contact us first before sending out your parcel. Shipping costs for returning your item, won’t be refunded. You can drop us an email at: hello@charmedplannerlife.com if you’d like to return your item or planner. After 14 days, all sales are final. Costs for shipping are not refunded. We will only refund the item, once received.

Can I cancel my order?

Please cancel your order within 48 hours after placing your order. Your order is placed when we have sent you a confirmation email regarding your order and purchase.

Your order will also be cancelled if you’ve requested an invoice and/or are paying manually for your order by bank wire etc. If we haven’t received your payment within 7 days (receipt date), we will also cancel your order automatically.

 

 

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